The ILM level 3 Certificate in First Line Management are qualifications that have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.
The certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.
Flexibility – all candidates are able to choose from a diverse range of optional units to build their qualification – the Award, Certificate or Diploma (see the table overleaf). This high level of flexibility allows individuals or their employers to custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From managing health and safety to planning change in the workplace, the ILM First Line Management qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.
Notional credit value: Minimum 20 credits
Guided learning: Minimum 120 hours
Duration: Completion within two years
Structure: Induction – two hours
Tutorial support – at least four hours
Four mandatory units with a combined credit value of 7
Optional units with a minimum total credit value of 13
Assessment –mandatory units Work based assignment, plus
Change management report
Assessment – optional units Depending on the units selected, a choice of: work-based assignments, reflective reviews, knowledge reviews, oral presentations, role-play/scenarios, written reports or centre-devised alternatives
Entry requirements: There is no formal entry requirements but participants will normally be practising or aspiring first line managers with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme
Overview of Units:
|
Ref |
Unit title |
NCV* |
Mandatory |
|
M3.01 |
Solving problems and making decisions |
2 |
A C D |
|
M3.02 |
Understanding change in the workplace |
2 |
C D |
|
M3.03 |
Planning change in the workplace |
2 |
C D |
|
M3.04 |
Achieving objectives through time management |
1 |
C D |
|
M3.05 |
Writing for business |
1 |
D |
|
M3.06 |
Managing creativity and innovation in the workplace |
1 |
D |
|
M3.07 |
Obtaining information for effective management |
2 |
D |
|
M3.08 |
Managing customer service |
1 |
D |
|
M3.09 |
Giving briefings and making presentations |
1 |
D |
|
M3.10 |
Introduction to leadership |
2 |
|
|
M3.11 |
Building the team |
1 |
|
|
M3.12 |
Motivating to perform I the workplace |
2 |
|
|
M3.13 |
Developing yourself and others |
2 |
|
|
M3.14 |
Managing conflict in the workplace |
1 |
|
|
M3.15 |
Managing stress in the workplace |
1 |
|
|
M3.16 |
Managing the employment relationship |
2 |
|
|
M3.17 |
Recruiting, selecting and inducting new staffing the workplace |
3 |
|
|
M3.18 |
Coaching and training your work team |
2 |
|
|
M3.19 |
Providing quality to customers |
2 |
|
|
M3.20 |
Planning to work efficiently |
2 |
|
|
M3.21 |
Organising and delegating |
1 |
|
|
M3.22 |
Managing projects |
2 |
|
|
M3.23 |
Managing health and safety at work |
3 |
|
|
M3.24 |
Understanding organisations in their context |
2 |
|
|
M3.25 |
Understanding culture and ethics in organisations |
2 |
|
|
M3.26 |
Managing performance |
1 |
|
|
M3.27 |
Working with costs and budgets |
1 |
|
|
M3.28 |
Managing the efficient use of materials |
1 |
|
|
M3.29 |
Managing the effective use of equipment |
1 |
|
|
M3.30 |
Understanding the communication process in the workplace |
1 |
|
|
M3.31 |
Influencing others at work |
1 |
|
|
M3.32 |
Communicating one-to-one at work |
1 |
|
|
M3.33 |
Effective meeting for managers |
2 |
|
|
M3.34 |
Understanding workplace information systems |
1 |
|
|
M3.35 |
Marketing for managers |
1 |
|
ILM Membership
All learners gain free studying membership of ILM for one year. Designed to help candidates get the most from their course and advance their management career, studying membership gives access to a wide range of specialist support and development materials and services.
Once registered, candidates can activate their ILM studying membership online at www.i-l-mcom/activate. At any time candidates can upgrade to become a full ILM professional member – giving an additional range of membership services and the use of post nominal letter (e.g. AInstLM)