This course aimed at newly appointed team leaders, those moving into junior supervisory posts, or those individuals who wish to gain their first management qualification.

Delegates will improve individual performance.This award can be a stepping-stone to future personal development and qualifications. Achievement of these qualifications enables candidates to apply for ILM membership. Membership is based on qualifications and experience.

The award provides an effective platform for moving into ILM's Level 3 first line management programmes.

Unit 1 – Managing Yourself and others x 3 days

Ø Developing Yourself

Ø Organising Yourself

Ø Dealing with Problems

Ø Continuous Improvement

Ø Dealing with change

And completion of Personal development record

Unit 2 – Communication x 2 days

Ø Effective communication

Ø Briefing the Team

Ø Using Information for Action

Ø Maintaining Information Systems

Ø Working with People Outside the Team

And completion of Personal development record

Unit 3 – Getting work done x 3 days

Ø Planning & Organising the Teams Work

Ø Identifying & Reducing Risks to Health and Safety

Ø Using Recourses Efficiently

Ø Monitoring the Team’s work

Ø Organising the Teams recourses

And completion of Personal development record

Unit 4 – Teams and Leaders x 3 days

Ø The Role of the Team Leader

Ø Team Structures

Ø Motivating the Team

Ø Developing the Team

Ø Maintaining Discipline

Ø Completion of Personal Action plan

Ø Multi-choice Knowledge Assessment test and completion of Personal development record

For those individuals who wish to achieve the ILM Certificate, support will be given to help them prepare and present the work based project which forms part of the ILM assessment requirements