At the end of the course, delegates will be able to review their problem solving style and performance.

The major stages of the 8D approach will be introduced but practical performance improvement is sought via carefully selected individual and group case studies with feedback by the tutor and participants

· The 8D Stages

· The Team Approach

· Describing the Problem

· Taking Interim action

· Analytical Problems - An Initial Case Study

· Defining and Verifying Root Causes

· Choosing and Implementing Permanent corrective Actions

· Preventing Reoccurrence

· Group Problem Solving - Sharing Information

· Leading a Problem Solving Group

· Case Studies